Frequently asked questions
How long do trials take?
Trials generally last around two hours, sometimes a little more sometimes a little less – it often depends if you know what you want or if we need to try a couple of styles.
Can I book you without having a trial?
Yes! We’d would rather do a trial as it makes it much less stressful on the day, but for some people it just isn’t possible to organise a trial. In the case of doing a Wedding without a trial we would talk lots over the phone and emails to discuss the kind of look you would like.
What Makeup brands do you use?
Abbigail and her team all use different products in their kits. These are all high end products that they have selected as their favourites after years of working in the business. These consist of brands such as MAC, Tom Ford, Charlotte Tilbury, Bobbi Brown, Makeup Forever, Inglot and many more.
Will the makeup last all day?
Yes! All makeup applied is designed to last all day and have you looking flawless at midnight. For hot summers days you may wish to carry a translucent powder to stop any shine building up. It can also be handy to have a concealer on hand in case you get a little emotional during the ceremony. We do recommend buying your lipstick as we anticipate you would have to touch it up during the day!
I have really sensitive skin – will your products be okay?
All our products are from high end, well known brands so they shouldn’t cause a reaction however if you have had problems in the past and have a product you know works well with your skin we would be happy to use your product.
What is your refund policy if I am not happy?
Trials and deposits are non-refundable, as you are paying the artist for their time to work with you and for them to turn down any other work on your wedding date. See our Terms and Conditions for more details. At your initial enquiry we offer two options:
Trials generally last around two hours, sometimes a little more sometimes a little less – it often depends if you know what you want or if we need to try a couple of styles.
Can I book you without having a trial?
Yes! We’d would rather do a trial as it makes it much less stressful on the day, but for some people it just isn’t possible to organise a trial. In the case of doing a Wedding without a trial we would talk lots over the phone and emails to discuss the kind of look you would like.
What Makeup brands do you use?
Abbigail and her team all use different products in their kits. These are all high end products that they have selected as their favourites after years of working in the business. These consist of brands such as MAC, Tom Ford, Charlotte Tilbury, Bobbi Brown, Makeup Forever, Inglot and many more.
Will the makeup last all day?
Yes! All makeup applied is designed to last all day and have you looking flawless at midnight. For hot summers days you may wish to carry a translucent powder to stop any shine building up. It can also be handy to have a concealer on hand in case you get a little emotional during the ceremony. We do recommend buying your lipstick as we anticipate you would have to touch it up during the day!
I have really sensitive skin – will your products be okay?
All our products are from high end, well known brands so they shouldn’t cause a reaction however if you have had problems in the past and have a product you know works well with your skin we would be happy to use your product.
What is your refund policy if I am not happy?
Trials and deposits are non-refundable, as you are paying the artist for their time to work with you and for them to turn down any other work on your wedding date. See our Terms and Conditions for more details. At your initial enquiry we offer two options:
- You can pay a 25% deposit to reserve your wedding date. We can then book your trial in at a time convenient for you and payment for the trial will be due any time up until or on the day of the trial.
- You can book your trial before paying the deposit to reserve your wedding date. In this case complete payment for the trial will be due up front to reserve your trial booking. We will pencil in your wedding date while you are awaiting your trial appointment although if we are booked for another Wedding or event we cannot prioritise your booking. After the trial a 25% deposit will be due to reserve your wedding date.
Terms and conditions
Definitions:
The Client: The recipient of the service and name listed on the booking form.
Makeup Artist: Abbigail Richards Pro Team Artist.
The fee: The amount payable by the client to the makeup artist for the event.
The event: Relates in principle to the date whereby the event (i.e. the wedding) takes place.
The party: Additional members of the bridal party.
Securing services:
The booking of the event is only reserved once the client has paid a non-refundable deposit to Abbigail Richards Hair and Makeup.
The deposit is £50.00 which is required to secure the event.
Arranging a trial does not reserve the makeup artist’s services for the event.
The fee may include a travel cost.
An event booking is non obligatory following a trial.
The client can cancel or reschedule a trial at any point, however a trial cancelled with less than 48 hours notice will be charged for at the agreed rate.
Payment:
Payments can be made by cash or via bank transfer, cheques will not be accepted.
The non-refundable deposit of £50.00 paid by the client is deducted from the fee.
The trial is paid for at the time of booking the trial, or no later than the date of the trial.
The fee is to be paid in full by the client one week (7 days) before the event.
Failure to pay the fee within the stated time may result in the event being cancelled by Abbigail Richards Hair and Makeup.
Responsibility of the client:
The client shall inform the makeup artist of any issues that may affect the use of any equipment or products. This includes but is not limited to sensitivities, allergies and medical conditions. The makeup artist cannot be held liable for any losses or damage that is incurred due to the client’s failure to inform the artist of any known condition.
The makeup artist reserves the right to refuse service to the client or members the party for, but not limited to, abusive and threatening behaviour.
Cancellations:
At any point the client can cancel the event by informing Abbigail Richards Hair and Makeup, via email or telephone.
The makeup artist will be under no obligation to refund any money paid up until point of cancellation, however the client will not be liable for any further payments.
The client can cancel a trial at any point, however a trial cancelled with less than 48 hours notice will be charged for at the agreed rate.
Cancellations by the makeup artist due to circumstances including, but not limited to, problems rendering the performance of their obligations and where no other suitable alternative can be given, will result in a refund to the client.
Exclusivity:
Exclusivity is not guaranteed for the whole day of the event, therefore timings will be seriously considered when agreeing to any booking.
It is unlikely that there will be another event on the day; and any second event undertaken by the makeup artist will not affect the first event.
An exclusivity fee can be arranged if preferred.
Photography:
The client agrees that the makeup artist may use any photography for publicity purposes which include but are not limited to the makeup artist’s website and social media pages. Personal data including photographs will be securely stored in line with our data protection policies.
Travel Expenses
The client will cover any necessary travel expenses of the makeup artist as agreed at time of booking.
This is to include, should it be required, congestion charging and parking charges
For destination weddings airport transfers both in the UK and abroad, flights and accommodation with breakfast should all be provided.
The Client: The recipient of the service and name listed on the booking form.
Makeup Artist: Abbigail Richards Pro Team Artist.
The fee: The amount payable by the client to the makeup artist for the event.
The event: Relates in principle to the date whereby the event (i.e. the wedding) takes place.
The party: Additional members of the bridal party.
Securing services:
The booking of the event is only reserved once the client has paid a non-refundable deposit to Abbigail Richards Hair and Makeup.
The deposit is £50.00 which is required to secure the event.
Arranging a trial does not reserve the makeup artist’s services for the event.
The fee may include a travel cost.
An event booking is non obligatory following a trial.
The client can cancel or reschedule a trial at any point, however a trial cancelled with less than 48 hours notice will be charged for at the agreed rate.
Payment:
Payments can be made by cash or via bank transfer, cheques will not be accepted.
The non-refundable deposit of £50.00 paid by the client is deducted from the fee.
The trial is paid for at the time of booking the trial, or no later than the date of the trial.
The fee is to be paid in full by the client one week (7 days) before the event.
Failure to pay the fee within the stated time may result in the event being cancelled by Abbigail Richards Hair and Makeup.
Responsibility of the client:
The client shall inform the makeup artist of any issues that may affect the use of any equipment or products. This includes but is not limited to sensitivities, allergies and medical conditions. The makeup artist cannot be held liable for any losses or damage that is incurred due to the client’s failure to inform the artist of any known condition.
The makeup artist reserves the right to refuse service to the client or members the party for, but not limited to, abusive and threatening behaviour.
Cancellations:
At any point the client can cancel the event by informing Abbigail Richards Hair and Makeup, via email or telephone.
The makeup artist will be under no obligation to refund any money paid up until point of cancellation, however the client will not be liable for any further payments.
The client can cancel a trial at any point, however a trial cancelled with less than 48 hours notice will be charged for at the agreed rate.
Cancellations by the makeup artist due to circumstances including, but not limited to, problems rendering the performance of their obligations and where no other suitable alternative can be given, will result in a refund to the client.
Exclusivity:
Exclusivity is not guaranteed for the whole day of the event, therefore timings will be seriously considered when agreeing to any booking.
It is unlikely that there will be another event on the day; and any second event undertaken by the makeup artist will not affect the first event.
An exclusivity fee can be arranged if preferred.
Photography:
The client agrees that the makeup artist may use any photography for publicity purposes which include but are not limited to the makeup artist’s website and social media pages. Personal data including photographs will be securely stored in line with our data protection policies.
Travel Expenses
The client will cover any necessary travel expenses of the makeup artist as agreed at time of booking.
This is to include, should it be required, congestion charging and parking charges
For destination weddings airport transfers both in the UK and abroad, flights and accommodation with breakfast should all be provided.
For bookings and enquiries:
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